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Digital Strategy at FCA

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1.2 Make open data, content, web APIs and agency.gov/developer the new default.

Due:  May 23, 2013
Status:  Not begun


2.1 Customer Engagement Strategy and identification of existing customer-facing services with high-value information
.

FCA will continue to provide a comprehensive approach to encourage customer engagement.  This includes engaging customer feedback through website user surveys and customer contact applications including Info-Line, and electronic mail. 

System Name     System Description Main Customers

CRS Quarterly Data

Call Report data for all institutions Public (analysts)
FCS Directory  FCS Directory contains information about each institutions Public

                         

Due Date:  August 23, 2012
Status:  Ongoing

       
2.2 Make existing high-value data and content available through web APIs.

Due Date:  May 23, 2013
Status:  Not begun


4.0  Establish an FCA Digital Governance Strategy including standards and policy with measureable targets, goals, and completion dates to ensure efficient and effective management of resources and investments across business lines.

Due Date:   November 23, 2012
Status:  Ongoing


5.1 Establish an inventory of Agency-owned mobile devices and service contracts to support an enterprise-wide procurement strategy. 

Due Date:  November 23, 2012
Status: Complete


5.2 Evaluate alternatives in procurement of new mobile-related equipment and services.

Due Date:  November 23, 2012
Status:  Ongoing


6.3 Ensure all new digital services follow digital services and customer improvement guidance.

Due Date:  Within six months of release of improvement guidance from AG/FWMC
Status:  Not Begun


7.1 Engage with customers to identify at least two priority customer-facing services to optimize for mobile use.

Service    Description     Main Customers
Notification of additions and changes on web content through e-mail subscription Currently, customers are required to manually identify changes to the website.  They request automated e-mail subscription notification. Internal users, stakeholders, and the public 
RSS feeds of updates to web content   Currently, customers have no automated way to receive updates.    Internal users, stakeholders, and the public

Due Date:  August 23, 2012
Status:  Completed


7.2 Optimize at least two existing priority customer-facing services for mobile use and publish a plan for improving existing services
.

Due Date:  Within six months of release of digital services improvement guidance from GSA
Status:  Not Begun


8.2  Implement performance and customer satisfaction measuring tools on .gov website.

Due Date:  November 23, 2012
Status:  Ongoing